RETURNS & EXCHANGES (US ONLY)
At CoreFirstX, LLC, we stand behind our products and are confident that they will perform as designed. If you are not 100% satisfied with the quality and performance of our products, you may return or exchange them within 30 days of when you receive your purchase. You are important to us and we want to make sure you have an incredible experience with us.
For further details, please refer to our guidelines below.
If you do need to make a return, we do want to say thank you for giving us a try.
With that said, we know that sometimes our system is not the right fit and we don’t want to leave anyone feeling burned. That’s why we offer hassle-free returns to US customers, which means:
- You may cancel an order at any time prior to shipment
- You may return your current product within the first 30 days after your receipt.
To protect our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange in certain situations, including:
- Products damaged by misuse, abuse, improper care or negligence, or accidents
- Products showing wear and tear. If you’re unsure on whether you are going to keep the product, please test it indoor, over soft surfaces only
- Orders outside of the 30 day policy window
To initiate a return or exchange request within the United States please email us at email@example.com