Refund policy

At CoreFirstX, LLC, we stand behind our products and are confident that they will perform as designed. If you are not 100% satisfied with the quality and performance of our products, you may return or exchange any Corefirst™ Training product within 30 days of when you receive your purchase. You, the buyer, will be responsible for any and all return shipping and exchange costs. You are important to us, and we want to make sure you have an incredible experience with us. We also offer a 1 YEAR WARRANTY on any product defects from reasonable use. See Warranty Info for more.

Special Conditions

To protect our customers and make sure that we handle every return or exchange with reasonable fairness, we cannot accept a return or exchange in certain situations, including:

• Products damaged by misuse, abuse, improper care or negligence, or accidents
• Returns missing parts of the original purchase
• Products showing wear and tear. If you’re unsure on whether you are going to keep the product, please test it indoor, over soft surfaces only
• Orders outside of the 30 day policy window

To initiate a return or exchange request within the United States please Contact Us.